Interim Report 2019

Growing
momentum

The first six months reflected a strong start to FY 2019 – we reached some significant milestones in our 30-year programme, which involved completing some 55,000m² of newly built or refurbished international terminal infrastructure – as well as making significant progress on the design and planning for a number of anchor projects that will form the foundation of our airport of the future developments through to 2027.

Our continued focus on the customer contributed to improvements in customer satisfaction scores in the international and domestic terminals, an impressive result given ongoing construction and a record 10.6 million passengers that travelled through Auckland Airport over the six-month period.

Importantly, we are seeing the early benefits of our multi-billion, inter-generational aeronautical infrastructure programme delivering significant new capacity, resilience, choice and overall experience for our customers, including airline and operational partners.

Passengers travelled through Auckland Airport over the six-month period.

'Sun Shower' sculpture by Gensler and Emmy Award winning artist HOTTEA, comprises 22,000 strands of paracord totalling 121km in length. This is the anchor artwork within new food & beverage area, international departures.

55,000m²

of newly built or refurbished international terminal infrastructure.

More choice

The international terminal building departures upgrade now offers increased choice for travellers through expanded retail, food and beverage services – and a truly contemporary, uniquely New Zealand experience for our international guests.

Greater capacity

A range of projects and investments delivered during the period added significant new capacity to the overall running of the airport.

We completed two important transport-specific projects during the period – the Landing Road intersection upgrade (in conjunction with NZTA) and the Nixon Road bypass.

26 new retail concepts were opened during 2018.

We continue to invest in our App to improve Customer Experience, which was downloaded 34,500 times during the six months.

Four new Avi ramps were purchased, which provide customers a safer, more comfortable and faster disembarkation experience.

Around 70% of customers now use self-service kiosks to start their journey. In the six months we doubled the number of kiosks to 120.

Two new investment property developments completed during the period added further earnings capacity to the Auckland Airport property portfolio: the 7,000m² DSV logistics warehouse and office and a 6,700m² facility for Sheppard Cycles and Early Settler.

14% of the 80,000+ daily traffic movements on the airport precinct are transiting vehicles trying to get from the Ascot Industrial Park and SH20A to SH20B. Early indications since the work was completed in November show approx. 60% of those transiting motorists now using the Nixon Road upgrade.

The Landing Road intersection upgrade has helped improve traffic flows through the airport precinct.

Auckland Airport has entered a new era in its airport of the future programme. In the first half of FY 2019 we worked closely with our airline partners to understand their requirements for the new domestic jet facility and the new international arrivals projects.

These deeper design insights will deliver improved project outcomes in the future including planning certainty, improved cost control and a realistic and achievable build programme. This process has led to some scope and sequencing changes for individual projects within the airport of the future programme. Changes to the timing of some infrastructure projects will see other aeronautical projects come forward.

Several anchor projects are currently in procurement stages – including work on our northern stands and taxiways and the northern road network. These are critical enabling or capacity projects to support the wider airport development programme. We have also identified a new location for a new cargo terminal, allowing us to initiate a staged relocation of cargo facilities away from the terminal precinct.

Airfield

1Northern runway

2Northern stands and taxiways

Terminal

3New cargo terminal

4New international arrivals

5New domestic jet facility

6Domestic terminal rejuvenation

Transport

7Pick-up / drop-off & Multi-storey carpark 1

8Northern road network

Investing in our airport of the future programme extends well beyond an economic development story. We are also investing to extend our social, cultural and environmental contributions.

At home in the new International terminal.

Lance Peteru is a man who loves working with and helping people.

Lance is the chef’s assistant at Best Ugly Bagels, one of the international terminal’s newest food outlets.

Lance has seen the atmosphere within terminal transform and hears customers speak of the “amazing” space, with its wide selection of outlets to shop, relax, eat and drink while they wait to travel.

“There is a real buzz inside the terminal right now,” Lance says. “It is very much a family culture, with so many different ethnic groups across the people I work with and the passengers I meet and serve. It’s like they all feel like they’re at home,” Lance says.

Ara was the gateway for Lance’s new job. He balances it with the volunteering work he does, helping run a soup kitchen in Mangere, which feeds up to 200 people each week.

Auckland Airport‘s Tanya Ross takes part in planting 40,000 native trees at a Million Trees / Matariki Tu Rākau community event at Puhinui Reserve in Wiri, adjacent to our airport precinct.

Te Manukanuka o Hoturoa marae
Ministers of the Government’s Maori caucus (Hon Kelvin Davis, Hon Willie Jackson, MP Willow-Jean Prime) are welcomed onto the Te Manukanuka o Hoturoa marae to hear more about how we are connecting people in our local communities through Ara – Auckland Airport’s jobs and skills hub.

For the 8th year running we were globally recognised for our commitment to sustainability by our inclusion in the Dow Jones Sustainability Index (DJSI).

We maintained our five-star assessment (out of five) by the Global Real Estate Sustainability Benchmark, which focuses on infrastructure and property assets.

We completed a pay equity review that resulted in positive changes and enhanced how we recognise the value and contribution our people.

“The thing I love the most about working at Auckland Airport is the people and giving the best service possible. You meet a lot of interesting people in this role. I enjoy and respect the different cultures you get to work with and serve each day. Giving them the best smile ever – that’s what it’s all about. I never miss a day’s work – I can’t wait to get back each day.”

Lance Peteru