Interim Report 2019
The first six months reflected a strong start to FY 2019 – we reached some significant milestones in our 30-year programme, which involved completing some 55,000m2 of newly built or refurbished international terminal infrastructure – as well as making significant progress on the design and planning for a number of anchor projects that will form the foundation of our airport of the future developments through to 2027.
Our continued focus on the customer contributed to improvements in customer satisfaction scores in the international and domestic terminals, an impressive result given ongoing construction and a record 10.6 million passengers that travelled through Auckland Airport over the six-month period.
Importantly, we are seeing the early benefits of our multi-billion, inter-generational aeronautical infrastructure programme delivering significant new capacity, resilience, choice and overall experience for our customers, including airline and operational partners.
Passengers travelled through Auckland Airport over the six-month period.
The international terminal building departures upgrade now offers increased choice for travellers through expanded retail, food and beverage services – and a truly contemporary, uniquely New Zealand experience for our international guests.
A range of projects and investments delivered during the period added significant new capacity to the overall running of the airport.
We completed two important transport-specific projects during the period – the Landing Road intersection upgrade (in conjunction with NZTA) and the Nixon Road bypass.
Auckland Airport has entered a new era in its airport of the future programme. In the first half of FY 2019 we worked closely with our airline partners to understand their requirements for the new domestic jet facility and the new international arrivals projects.
These deeper design insights will deliver improved project outcomes in the future including planning certainty, improved cost control and a realistic and achievable build programme. This process has led to some scope and sequencing changes for individual projects within the airport of the future programme. Changes to the timing of some infrastructure projects will see other aeronautical projects come forward.
Several anchor projects are currently in procurement stages – including work on our northern stands and taxiways and the northern road network. These are critical enabling or capacity projects to support the wider airport development programme. We have also identified a new location for a new cargo terminal, allowing us to initiate a staged relocation of cargo facilities away from the terminal precinct.
2Northern stands and taxiways
3New cargo terminal
4New international arrivals
5New domestic jet facility
6Domestic terminal rejuvenation
7Pick-up / drop-off & Multi-storey carpark 1
8Northern road network
Investing in our airport of the future programme extends well beyond an economic development story. We are also investing to extend our social, cultural and environmental contributions.
At home in the new International terminal.
Lance Peteru is a man who loves working with and helping people.
Lance is the chef’s assistant at Best Ugly Bagels, one of the international terminal’s newest food outlets.
Lance has seen the atmosphere within terminal transform and hears customers speak of the “amazing” space, with its wide selection of outlets to shop, relax, eat and drink while they wait to travel.
“There is a real buzz inside the terminal right now,” Lance says. “It is very much a family culture, with so many different ethnic groups across the people I work with and the passengers I meet and serve. It’s like they all feel like they’re at home,” Lance says.
Ara was the gateway for Lance’s new job. He balances it with the volunteering work he does, helping run a soup kitchen in Mangere, which feeds up to 200 people each week.